MAINTENANCE BENCHMARKING

The Maintenance Benchmarking process is one, which reviews the entire maintenance operation of a
plant, site or company. During a brief on-site survey, members of Charles Brooks Associates, Inc. (CBA)
interactively review the day-to-day operation of the maintenance department. Customer departments are
surveyed to determine the level of satisfaction being generated by the maintenance operation. While
on-site, experienced CBA consultants will look at the maintenance department in the following areas:

                       MAINTENANCE ORGANIZATION

                       MAINTENANCE PROCEDURES

                       PLANNING AND SCHEDULING

                       PLANNED MAINTENANCE AND LUBRICATION

                       EQUIPMENT RECORDS

                       MAINTENANCE TRAINING

                       MAINTENANCE COSTS

Following the on-site visit, CBA will provide a written report evaluating each area of maintenance.
Opportunities for improvement will be identified and an initial game plan will be discussed. The results of
the Benchmarking survey are often the foundation for the development of a Maintenance Mission and
Vision.

Prior to the on-site portion of the Benchmarking process, a pre-survey checklist will be provided to allow
local personnel to gather available data to facilitate the on-site analysis.
Services
Charles Brooks Associates, Inc
Performance Technology